'It's not my job to do that'. The world will always be full of 'jobsworths', people who see their role as clearly defined and make clear they'll never go above the call of duty. It doesn't take the rest of us long to realize that there's no point asking a favor from them or for them to see for themselves how they might actually be able to do a good turn to someone who needs it. There is a way you can help someone whose faith in others helping them has been dented. By doing so, someone else will get the message.